Where are your products manufactured?
Chassie products are designed, manufactured, and shipped from our advanced manufacturing and design studio in The Bronx. 95% of our supply chain consists of businesses within 100 miles.
What are your products made from?
Chassie products are primarily made out of aerospace grade aluminum and FSC certified baltic birch plywood.
Where does the name Chassie come from?
Chassie is a revised spelling of the french word chassis, which usually means the frame or foundation of a machine. Just like a car chassie that can have various options, our job is to create the frame - the basic structure - upon which artists can produce inspired designs and you can do your life’s work.
Can I cancel or change my order?
Send us a note at email@example.com. In some cases we may be able to change your order to a different design if done with 48 hours of purchase.
Can you do custom orders?
Our life’s work to is to make something special just for you. Send us a note at firstname.lastname@example.org to get started on a custom project.
How do I check my order status?
You will receive an email to let you know your product is ready to ship. If you have a specific question send us a note at email@example.com
Where can I see Chassie desks in person?
We love visitors. Come visit us at our studio, located conveniently off the Cypress Ave 6 train stop in the Bronx, NYC.
Do you offer pickups at your Studio in the South Bronx?
We love visitors and we especially love seeing the looks on our customers faces when they see their own Chassie desk for the first time. Email firstname.lastname@example.org to arrange your pickup.
Can I use Chassie products outdoors?
No, Chassie products are for indoor use only.
How do I clean the product?
We recommend warm water and a soft cloth.
Are there any VOCs in the desk top?
Chassie products are manufactured with negligible VOCs and meet or exceed the most stringent industry guidelines regarding chemical use.
Is it possible to only purchase the desk top?
Yes, contact email@example.com for more information.
Is there anything I should avoid putting on my desk?
Avoid high heat on the desktop surface and remember to clean using warm water and (if necessary) mild soap.
Will direct sunlight impact the color of the desk?
As with any furniture, over time direct sunlight may cause fading or discoloration to both the legs and desktop. We recommend keeping the desk away from direct sunlight if possible.
What types of payments do you accept?
We accept all major credit cards as well as G-Pay, ApplePay, and PayPal.
Can I place my order by phone?
Yes, you may reach us at 347 879 8000 to place an order.
Will my card be charged at checkout or time of shipment?
You will be charged at checkout.
Do you charge sales tax?
By law, Chassie charges sales tax at New York rates.
Where do you ship?
Chassie ships throughout the US. For international orders please contact us at firstname.lastname@example.org
How much does shipping cost?
Shipping is free within the continental US. Outside of the continental US the customer pays for shipping.
How quickly will my order ship?
We aim to have your Chassie product finished within 4 weeks (often sooner) at our Bronx studio and shipping takes up to 2 weeks.
Can you expedite shipping?
Yes. Expedited shipping is an option at checkout, however, please note that this only applies to the time of shipping and transit. To expedite an order, please email email@example.com and have your order number handy.
Can I ship my order to a PO box?
Can I pay extra to have someone come to my house to assemble the desk?
Not at this time, however, assembly is incredibly simple and requires no instruction manual.
Will I get a call when the desk is being delivered?
You will be notified by email or text with your shipment tracking details once you desk is complete.
Can I place my order on hold/can you deliver after a certain date?
No problem. Send us a note at firstname.lastname@example.org to give us the details.
RETURNS & WARRANTY
What is your return policy?
What do I do if I received a damaged or defective shipment?
Please send us a note to email@example.com with your order number and pictures of the damage. We'll do our best to make it right.
Do you accept exchanges?
What is the Five-Year Move With You Warranty
Chassie desks and tables are built to stand the test of time and are engineered to move with you as life takes you to new places. In addition to our manufacturer’s warranty covering workmanship and defective materials, we guarantee our tables and desks can be assembled and disassembled at least five times (and usually many many more). There are no fees to repair or replace any item that is covered by our warranty. More details on our warranty can be found here.
RETAIL, BULK, AND TRADE DISCOUNTS
Do you offer trade discounts?
Yes, we offer exceptional discounts to verified members of the architectural and interior design trades.
Do you work with retailers?
In special situations we work with retailers to sell Chassie pieces. As always, be in touch at firstname.lastname@example.org.
Do you offer discounts for bulk orders?
Yes, send us a note at email@example.com and we'll see what we will put together a proposal.
What is your lead time for bulk orders?
We are typically able to fulfill large orders on the same production timeline as single units, but please be in touch about your specific needs.